Privacy Policy

Satellite Psychology (the "Site") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

1. About This Policy

This Privacy Policy applies to personal information collected by Satellite Psychology through our website located at www.satellitepsychology.com.au. By providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this Policy.

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary for us to provide our services and respond to your enquiries. As part of your enquiry, we collect some personal contact information via our contact form, such as your name, email address, and location. We also collect whatever details you choose to provide (e.g. reason for enquiry).

3. How We Collect Your Personal Information

We collect personal information directly from you when you voluntarily provide it to us through our online contact form on the Site. We do not collect personal information from third parties or through automated means (other than standard website usage data, as described below).

4. Why We Collect Your Personal Information

We collect your personal information for the following primary purposes:

• To respond to your specific enquiries and messages submitted via the contact form.

• To provide you with the information or assistance you have requested.

• To communicate with you regarding your enquiry.

• For internal record-keeping and administrative purposes.

5. How We Use and Disclose Your Personal Information

We use your personal information solely for the purposes for which it was collected, as outlined in Section 4. We will not sell, rent, or lease your personal information to third parties.

We will only disclose your personal information if:

• You have consented to the disclosure.

• We are required or authorised by law to do so (e.g., by a court order or to comply with the Privacy Act).

• It is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Your personal information will only be accessed by authorised personnel of Satellite Psychology who require access to fulfil the purposes for which it was collected.

6. Storage and Security of Your Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure.

All personal information collected via our contact form is stored securely within Google Workspace. This data is held in a password-protected business account, which employs Google's robust security infrastructure and practices designed to protect data privacy and integrity. For more information on Google Workspace security and privacy policy, please visit Google's official website directly.

7. Accessing and Correcting or Removing Your Personal Information

You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, incomplete, or outdated, or deleted.

To request access to, correction or deletion of your personal information, please contact us using the details provided in Section 12. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.

8. Overseas Disclosure

As we utilise Google Workspace for the storage of collected personal information, it is possible that your data may be transferred to, and stored on, servers located outside of Australia, including in countries where Google operates data centres. While we take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles, by providing your information, you acknowledge and consent to this potential overseas transfer.

9. Cookies and Website Usage Data

Our website may use cookies and similar technologies to enhance your browsing experience and collect general, non-personal information about how the Site is used (e.g., pages visited, time spent on site). This data is typically aggregated and anonymised and does not identify you personally. You can usually adjust your browser settings to refuse cookies, though this may affect the functionality of some parts of the Site.

10. Making a Complaint

If you believe that we have breached the Australian Privacy Principles or your privacy rights, please contact us immediately using the details in Section 12. We will investigate your complaint and endeavour to resolve it promptly and fairly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Last Updated" date at the bottom of the policy will be revised. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please Contact us

Last Updated: 1/07/2025